Frequently asked questions

We ship within the United States only. We don't ship internationally at this time.

Standard shipping is $4.00, or free on orders of $20 and up. Expedited shipping is $8.00.

Orders are processed within 1–2 business days. Standard shipping takes 2–5 business days for most locations (8–12 business days for a few remote states). Expedited shipping takes 1–2 business days.

When your order ships, we email you a tracking number. Tracking can take up to 24 hours to update. You can also see your orders anytime in your account.

Email us at support@abera.us as soon as possible with your order number. We'll do our best, but we can't always change an order once it has been accepted.

You have 30 days after receiving your item to request a return. Unused, unopened items in their original packaging can be returned for a full refund of the product price. Email support@abera.us first to start a return. Return shipping is paid by the customer. See our refund policy for details.

Contact us within 30 days of delivery with your order number. We offer a one-time refund per customer on opened products, and you don't need to send the product back.

Please email support@abera.us right away with your order number and a photo. We'll make it right at no cost to you.

Once your refund is approved, it goes back to your original payment method within 10 business days. Your bank may take a few extra days to post it.

Yes, especially if you have sensitive skin. Apply a small amount to your inner arm and wait 24 hours. If you notice redness or irritation, don't use the product.

Everyone's skin and hair are different, so results vary. Use the product as directed on the label and give it a few weeks of consistent use before judging how it works for you.

Usually, yes. Add one new product at a time so you can see how your skin responds. If a product contains retinol or other exfoliating ingredients, use sunscreen during the day.

Please check with your doctor before using any new skincare or hair product in these cases.

Each product page lists the ingredients, and they're also printed on the packaging. If you have a question about a specific ingredient, email support@abera.us.

Yes. Sign up for our emails at the bottom of any page to get 10% off your first order.

Email support@abera.us or use our contact form. A real person will reply.